Refund Policy — AddonsStore

1. Refund Eligibility

AddonsStore ("Company", "we", "us", or "our") considers reimbursement requests for Pro tier subscriptions under specific criteria:

• Requests lodged within 14 calendar days following the initial purchase date
• Submissions made within 14 days of an automated subscription renewal
• Proven technical anomalies that hinder the service from operating as advertised
• Accidental duplicate billings caused by system processing errors
• Genuine dissatisfaction occurring within the established refund window

2. Non-Refundable Items

Certain situations and assets fall outside our reimbursement scope and are ineligible for refunds:

• Free tools, trial offerings, and complimentary features
• Services utilized actively past the standard 14-day refund window
• Requests submitted more than two weeks after purchase or renewal
• Memberships terminated due to violations of our platform Terms of Service
• Partial utilization or pro-rated time during an active billing cycle

3. How to Request a Refund

To initiate a formal refund review, please get in touch with our client care department:

• Email Address: [email protected]
• Be sure to state your registered account email and relevant transaction details
• Provide a concise summary outlining why you are requesting the refund
• Please allow 2 to 3 business days for initial request evaluation

4. Refund Processing

Once a reimbursement claim is formally approved by our team:

• Transfers are completed and reflected within 5 to 10 business days
• Funds are returned strictly to the original funding source or payment method
• An automated email notice will be dispatched once the transfer is finalized
• Your Pro subscription tier will be deactivated immediately upon approval

5. Pro Subscription Cancellation

You retain the freedom to discontinue your Pro membership whenever you choose:

• Navigate to your profile dashboard settings to cancel automated renewals
• Cancellations take full effect at the conclusion of the paid billing period
• You maintain uninterrupted entry to Pro benefits until your current term expires
• No partial credits or refunds are issued for unused days within a billing cycle

6. Technical Issues

Should you encounter technical bugs or software hurdles:

• Please reach out to our technical assistance desk first for troubleshooting
• Our engineers will investigate and endeavor to fix the issue within 48 hours
• If the problem persists and cannot be solved, a refund may be evaluated
• Providing screenshots or error logs of the technical hurdle may be requested

7. Chargebacks and Disputes

If you choose to open a formal chargeback claim through your banking institution:

• Your user account may face temporary suspension pending investigation
• We will actively collaborate with you and the payment processor to reach a fair outcome
• Frivolous or fraudulent chargebacks can result in permanent account closure
• We strongly encourage direct dialogue with our team prior to launching bank disputes

8. Refund Exceptions

AddonsStore maintains the explicit right to deny reimbursement claims under conditions involving:

• Evident fraudulent activity or system policy abuse
• Breaches of our established Terms of Service
• Repeated or excessive refund requests originating from the same account
• Claims submitted in bad faith or with malicious intent

9. Currency and Payment Methods

Reimbursements are executed utilizing the exact currency and payment channel employed during the original checkout. Any minor fluctuations caused by currency conversion rates are determined entirely by your financial institution or payment provider.

10. Contact Information

For any questions or support tickets related to refunds, you can reach us via:

• Entity: AddonsStore
• Email: [email protected]
• Subject Line: Refund Request
• Website: www.addonsstore.com

11. Policy Updates

This refund policy may be revised periodically to match operational shifts. We will make reasonable efforts to announce significant modifications via email or site alerts. Continued platform engagement following such updates signifies your agreement to the revised terms.